Travelling Weekoffs (“we”, “us” or “our”) respects your privacy. This policy explains what information we collect, why we use it and the choices available to you.
1. Information we collect
We may collect information that you provide directly, including your name, phone number, email address, destination preferences, travel dates, group size, budget range, identification details required by a transport or accommodation provider, and messages exchanged with our team.
Our website may also receive limited technical information such as device type, browser, approximate location, pages visited and referral source through standard server logs or analytics tools.
2. How we use information
- to answer enquiries and prepare quotations or itineraries;
- to process, coordinate and support confirmed bookings;
- to share essential booking details with hotels, transport providers, guides and other trip partners;
- to send service updates, payment reminders and travel information;
- to improve our website, packages and customer support; and
- to comply with legal, tax, safety or fraud-prevention obligations.
3. Legal basis and consent
We process information when it is necessary to respond to your request, perform a booking contract, meet a legal obligation or pursue a legitimate business interest. Where consent is required, you may withdraw it by contacting us.
4. Sharing and service providers
We do not sell personal information. We may share only the information reasonably needed with travel suppliers, payment providers, technology vendors, professional advisers or authorities. Their own privacy terms may also apply.
5. Payments
Card, UPI or banking details are generally handled by the payment service or bank you choose. We may retain transaction references, amounts, dates and payment status for booking and accounting records, but we do not intentionally store full card credentials.
6. Retention and security
We retain information only for as long as reasonably needed for the purposes above, dispute handling and legal records. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.
7. Your choices
You may request access, correction or deletion of your personal information, subject to identity verification and legal retention requirements. You can opt out of non-essential promotional messages at any time.
8. Children
Bookings for a traveller under 18 must be made or approved by a parent or legal guardian. We do not knowingly seek personal information from children without appropriate adult involvement.
9. Policy updates
We may update this policy when our services or legal obligations change. The effective date shown above will be revised when material changes are made.
10. Contact
For privacy questions or requests, email travelingweekoffs@gmail.com or call +91 63970 69942.